All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please be aware that a high volume of orders at once may delay processing. Please also be advised that carrier delays outside of our control should be taken up with the carrier.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping rates are automatically calculated using USPS.
Local delivery
Free local delivery is available for orders over $25 within 15 miles of 78250. For orders under $25 we charge $10 for local delivery.
Deliveries are made from 9a - 2p on Tuesday, Wednesday, and Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at 5810 Walzem Rd, San Antonio, TX 78218. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are times we are open. Please view calendar on Tuesday, Wednesday, Saturday. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: all outside of U.S.A.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. NIBS Naturals is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at nibs@awkwardmenage.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at nibs@awkwardmenage.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.